SHIPPING POLICY, GUARANTEE AND RETURN POLICY, & TERMS AND CONDITIONS

Flo-Tec’s InsulBag products are shipped via UPS, and are entitled to our UPS discount. InsulBag will usually ship within 1-2 business days from the time the order is received. Customer is responsible for all freight charges. NO BACKORDERS AS WE WILL ALWAYS HAVE PRODUCT IN STOCK FREIGHT All orders shipping UPS ground to commercial locations inside the United States will be assessed freight charges that equal UPS posted rates minus our inhouse volume discount. Discounts on Express and residential shipments may vary.

GUARANTEE AND RETURN POLICY

Flo-Tec is committed to providing the best quality merchandise and the best prices available. All Flo-Tec products are guaranteed to be free from manufacturing defects. Please inspect your shipment upon its arrival. Should you receive a damaged or defective product, please call our Customer Service Department @ 734455-7655 within 14 days of receipt of order for replacement or credit. (Depending on the circumstances) All claims must be made within 14 days of receipt of goods. All returns must have prior authorization from our Customer Service Department and must contain Return Authorization Number, and Order Number clearly labeled on outside of box. All Returns must be received by Flo-Tec within 30 days of receipt of original order. All unauthorized returns will be refused.

TERMS AND CONDITIONS

This website is provided to you subject to the following conditions which you must agree before using the Site. Please read the terms carefully as they may affect your legal rights and obligations. If a conflict exists between the Terms, these Terms of Service will control. We reserve the right to make changes to our site, policies, and Terms at any time. If any part of the Terms shall be deemed invalid, void, or for any reason unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PAYMENT, PRODUCT DESCRIPTIONS AND PRICING

Flo-Tec accepts Discover, MasterCard, and Visa. We do not currently accept American Express, international wire transfers, PayPal, or Smart Cards If any product offered by Flo-Tec on this site is not as described, the sole remedy is to return in unused condition. We will charge your credit card at the time your order has been received and approved, at which you will receive a confirmation email of your order.

COMMUNICATIONS

When you visit this site, send emails to us, or register for our free trial offers, you consent to receive communications from us electronically either by email or by posting notices on the site and that all agreements, notices, disclosures, and other communications that we provide you electronically satisfy any legal requirements and that such communication be in writing.